Contact Us
This page explains how to get in touch with Non Gamstop Casinos, what we can help with and what we can't. We are an independent review site, not a casino, so we can't access your casino account, release a withdrawal or settle a dispute with an operator.
No contact form, email address or phone number has been supplied for this page, so we haven't listed any. Look in the site header or footer for the current contact route rather than trusting details from anywhere else. If a message claiming to be from us asks for your password, card number or a deposit, treat it as suspicious.
What we can help with
Writing to us is worthwhile in these cases:
- Corrections: a bonus term, payment method, limit or date on our pages looks out of date or wrong. Casino offers change often, and our facts were last checked on 29 September 2026.
- Questions about our reviews: you want to know how a casino was assessed or how to read a term such as wagering requirements or a bonus cashout limit.
- Feedback: something on the site is unclear, or a topic you need is missing.
- Site issues: a link, page or table isn't working.
What we can't do
Some requests are outside our reach. Knowing this up front saves you time:
- We can't recover deposits, reverse a bet or overturn a closed account.
- We can't chase a withdrawal, verify your identity for a casino or pass documents to one.
- We can't act as a go-between in a complaint. We are not affiliated with a regulator or with any casino's support team.
- We can't guarantee any casino will pay out, and we don't promise outcomes.
If your problem is with a casino
Go to the operator first. This is the usual order to follow:
- Gather your account details, the date of the issue, transaction references and screenshots.
- Contact the casino's customer support through live chat or email, and keep a copy of the conversation.
- If that fails, use the casino's formal complaints procedure. Check its terms for how long it says it will take to reply.
- If it is still unresolved, look at the licence the casino states in its footer and see whether that licensing body or an alternative dispute service accepts complaints. Protections vary widely by licence.
Sites not covered by GAMSTOP typically hold overseas licences, not one from the UK Gambling Commission. That means the UK Gambling Commission's rules and its complaint routes may not apply to them. Our guide to non GamStop casinos covers licensing in more detail, and our Terms and Conditions explain how you may use this site.
How we handle your message
Send only what's needed to explain your query. Never send passwords, full card numbers or identity documents. Name the page and the casino you're asking about, and quote the wording or figure you think is wrong. That lets us check it against the casino's own published terms. We may not reply to every message, and we can't give individual gambling, legal or financial advice.
Our independence when you contact us
We may earn commission if you join a casino through links on this site. That doesn't buy a higher position or a better rating, and asking us to change one won't work. We will correct factual errors once they are verified. To learn more about who we are, visit About Us.
Support if gambling is causing you harm
If gambling is affecting your finances, relationships or mental health, please don't wait for a reply from us. Support in the UK includes:
- GamCare: a free, confidential helpline and live chat. Check gamcare.org.uk for current opening hours.
- GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain. It doesn't cover operators outside that system.
- Deposit and loss limits, and blocking software: tools that can help you control spending or restrict access to gambling sites on your devices.
Our Responsible Gambling page explains these tools and how self-exclusion periods work. You must be 18 or over to gamble. Gambling should never be treated as a source of income or a way to solve money problems.